A/R Case Study
Beginning in 2004 and continuing today, RRS was awarded a contract to undertake accounts receivable management for a 700-bed, Philadelphia-area healthcare facility. With more than $300 million in collections annually, the patient ﬁnancial services (PFS) department faced two critical challenges.
• Maintaining productivity and standard processes during employee leave, illness, or job migration
• Performing outpatient eligibility analysis
Additionally, the facility’s staff was forced to focus time and resources on outstanding lower balance claims rather than directing efforts towards higher balance reimbursable accounts.
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